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How dunia4d Handles Your Personal Data

Your personal data is collected only for the purposes of operating your account, processing deposits and withdrawals through DANA, OVO, GoPay and QRIS, and keeping your session secure.

Data collected only as neededDANA, OVO, GoPay, QRIS transactions protectedYour right to request deletionNo data sold to third partiesContact us anytime to review your data

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What This Policy Covers and Where It Applies

dunia4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with dunia4d, including account registration, login activity, wallet operations via DANA, OVO, GoPay and QRIS, and any communication you send our support team. We collect only the data necessary to verify your identity, process transactions, and maintain account

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security. Data handling depends on local law, and your rights regarding access, correction and erasure may vary accordingly. We do not share your personal information with advertisers or unrelated third parties. Any third-party service provider we use — such as payment processors handling your QRIS or
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GoPay transaction — is contractually bound to protect your data under the same standards we apply internally.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you have a question about your personal data, want to request a copy of everything we hold on your account, or need to report a suspected data issue, our privacy support…

Live Chat Connect directly through the chat widget on the dunia4d site. Available 07:00–23:00 WIB every day. Ask about data access, corrections or how your payment records are stored.

Email Support Send a detailed data request to our privacy email address. We acknowledge all incoming privacy emails within one business day and aim to resolve requests within seven calendar days.

Account Settings Log into your dunia4d account, navigate to Settings, and use the Privacy section to download your activity summary or submit an account data review request directly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply layered security practices to every piece of data connected to your account — from the moment you register to every DANA or OVO transaction you complete.

Encrypted Storage

All account credentials and payment records — including your DANA and GoPay transaction references — are stored using AES-256 encryption. No raw card or wallet numbers are held on our servers after a transaction completes.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and adjust cookie preferences at any time from the cookie banner or your browser settings.

Account Security Steps

When you change your password or update your linked QRIS or OVO number, we send a verification code to your registered contact. This two-step check prevents unauthorised changes to your account data.

Data Retention Policy

Transaction records are retained for the period required under applicable Indonesian financial regulations. Account profile data is kept while your account is active and for a limited period after closure, as required by law.

Who Can Access Your Data

Only authorised dunia4d staff with a business need — such as verifying a GoPay withdrawal query — can access your personal records. Access is logged and reviewed regularly to prevent misuse.

How to Request Changes

To correct, export or request deletion of your data, contact us through live chat or email with your registered account details. We verify your identity before actioning any data change request.

Your Privacy Questions About dunia4d

Below are the questions we receive most often about how your personal data is collected, used and protected on this platform. If your question is not covered here, our support team is reachable via live chat 07:00–23:00 WIB.

We collect your name, email address, mobile number and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also log your IP address and device type to protect your account from unauthorised access.

We do not sell your data. We share information only with payment processors required to complete your DANA, OVO, GoPay or QRIS transactions, and only the data they strictly need. All processors are contractually bound to protect your information.

Transaction records are retained for the period required under applicable Indonesian financial and data regulations. After your account is closed, we keep only what the law requires, then delete the rest within a reasonable window.

Yes. Log in to your account, go to Settings, and use the Privacy section to request a data export. Alternatively, contact our support team via live chat or email and we will prepare your data summary within seven business days.

Submit a deletion request through live chat or email using your registered contact details. We verify your identity first, then action the deletion — subject to any retention period required by Indonesian law or financial regulation.

We use session cookies for login continuity and analytics cookies to improve the site. You can manage your preferences via the cookie banner shown on your first visit, or by adjusting settings in your browser at any time.

Contact our privacy support team immediately via live chat (07:00–23:00 WIB) or email. We take data complaints seriously and commit to acknowledging your report within one business day and resolving it as quickly as possible.

How dunia4d Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Encrypted Storage

Cookie Transparency

Account Security Steps

Data Retention Policy

Who Can Access Your Data

How to Request Changes

Your Privacy Questions About dunia4d

01 What personal data does dunia4d collect when I open an account?

02 Does dunia4d share my data with third parties?

03 How long does dunia4d keep my transaction history?

04 Can I download a copy of my personal data?

05 How do I request that my account data be deleted?

06 Does dunia4d use cookies, and how can I control them?

07 Who do I contact if I believe my data has been mishandled?

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